Resilience in Action: How Validic Stayed Online During the Recent AWS Outage

The recent AWS outage in us-east-1 affected numerous services and organizations across the internet, leaving many organizations scrambling to restore functionality. 

In healthcare, outages aren’t just inconvenient - they can be catastrophic. Outages can delay critical care decisions, interrupt chronic condition management, and impact patient trust. That’s why resilience is not a feature; it’s a requirement.

We’re proud to share that Validic experienced zero downtime, and our clients and patients continued to receive uninterrupted access to critical health data from connected devices and remote monitoring platforms.

This wasn't luck, but rather the outcome of intentional architectural planning.

From day one, Validic has been built on AWS cloud best practices and operational excellence principles to ensure we’re not just delivering innovation—but reliability and resilience when it matters most. 

Here’s how we’ve designed for resilience:

• Multi-region architecture
  Our core infrastructure deliberately avoids overconcentration in the heavily utilized us-east-1 region, which has historically been more prone to high-profile outages. By spreading workloads across multiple regions, we reduce single points of failure and ensure service continuity.

• Redundancy and fault tolerance
  From our data pipelines to our analytics stack, every layer is designed to handle regional failures without impacting service continuity. Our systems continue running seamlessly, keeping critical data flowing to clinicians and patients.

• Continuous monitoring
  We maintain real-time observability across our platform. This allows our teams to detect, diagnose, and resolve anomalies before they impact users. Proactive monitoring is key to preventing small issues from becoming service interruptions.

• Regular disaster recovery testing
  We don’t just plan for failure—we simulate it. Routine disaster recovery (DR) testing ensures we’re prepared to maintain service in the face of unexpected events.

Days like yesterday are a reminder of why this matters. At Validic, operational excellence is core to our mission of improving the quality of life by making personal health data actionable. Days like yesterday remind us why this matters.

A sincere thank you to our incredible team who make this level of resilience possible—every day, quietly and consistently behind the scenes. Your work enables clinicians to make timely decisions, empowers patients to stay connected, and ultimately, helps us build a more responsive healthcare system.

Let’s keep raising the bar.